Business process outsourcing in the Philippines
Categories: Economy of the Philippines
Business process outsourcing in the Philippines is an emerging industry in the country. BPO is one of the world's fastest growing industries. The BPO boom is led by demand for offshore call centers.
The BPO boom in the Philippines is fueled by its customer care, human resources, and information technology services. Though customer care call centers form the largest part of the BPO boom locally, its language proficient information technology professionals, and finance/accounting professionals are significant as well. Proficiency in English and Spanish is a factor in the growth of BPO in the country today.
BPO in the Philippines also has the largest number of accredited accountants in Asia, and growing yearly. The country's accountants also are known for their flexibility in working with multiple standards in accounting.
A CITEM report cited the Philippines as a top 10 choice for offshore operations. Some major companies that do business in the Philippines include AIG, Barnes & Noble, Chevron, Citigroup, Dell, Procter & Gamble, and others. Notable BPO vendors include Accenture, Convergys, Unisys, and others.
The Philippines is considered as the most serious rival to India in the global BPO market. See BPOIndia knowledgebase