Service design
Service design can be both tangible and intangible. It can involve artefacts and other things including communication, environment and behaviours. Whichever form it takes it must be consistent, easy to use and be strategically applied.
[edit]
External links
- Design Council on Service Design Design Council one stop shop information resource on Service Design by Bill Hollins.
- Servicedesign.org Wiki Servicedesign.org, an open wiki for defining and discussing various aspects of Service Design.